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Frequently Asked Questions
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How to Start a Mechanical Claim?
-You may utilize the ‘Start A Claim’ feature located at the top of the web page or have the licensed repair facility contact our Customer Care team at (833) 852-4653 prior to beginning any repairs on the vehicle. Please remember all mechanical repairs require written prior authorization before repairs may be completed.
-For further details, please see the ‘Filing a Claim’ section within your agreement.
-Take your vehicle to the licensed service center of your choice. Once there, please have a technician contact our Customer Care team at (833) 852-4653 so we may process the claim over the phone at the time of service.
-Many benefits are available under each service agreement, but they can vary depending on the type of coverage chosen. Referring to your specific agreement under the appropriate coverage section will help you better understand what is included.
-Approved amounts are based on a few factors and limits of liability that are outlined within the ‘Mechanical Coverage’ section of the associated agreement.
-Any benefit listed under your agreement’s ‘Maintenance Coverage’ section is eligible for reimbursement and does not require written prior approval. To submit the reimbursement request, please email payments@goldstandardatomotive.com with a clear image that shows all four corners of the invoice and receipt. This documentation should also include the customer and vehicle information in order to process the reimbursement in a timely manner.
-Any mechanical repair claim must have received prior written authorization by Gold Standard in order to be reimbursed. If prior approval has been given, the final invoice, payment receipt, and any associated approval documents would need to be submitted to payments@goldstandardautomotive.com for review.
-If you do not have an authorized claim, please have your repair facility call our Customer Care Team at (833) 852-4653 so we may begin the claim process for your vehicle.
-Your agreement will allow you to take your vehicle to any licensed service of your choice as long as they accept credit card payments.
-If you would like to check if a facility is one we have worked with, please call our Customer Care Team at (833) 852-4653, and we can check for you.
-Rental coverage is dependent on the type of agreement chosen at purchase. For more details, please see the ‘Mechanical Coverage’ section of your agreement or contact our Customer Care team at (833) 852-4653; we would be happy to confirm your eligibility.
-Gold Standard does not cover sales tax, shop fees, miscellaneous fees, and many routine maintenance items. For a complete list of details, please see the ‘Exclusions’ section of your agreement.
-We understand a cancellation may be requested for many reasons. If this is best for you, please refer to your selling dealership where your agreement was purchased.
-If unable to contact your selling dealership, please call our Customer Care Team at (833) 852-4653, and we will be happy to assist further.
-If you have completed a Cancellation Request Form, you may send it to cancellations@goldstandardautomotive.com.
-Accidents are never expected, but if they do, the Auto Deductible Reimbursement Benefit may be available to you, and we suggest contacting our Customer Care Team at (833) 852-4653.
-Once prior approval has been given and the repairs completed, the final invoice, receipt of payment, and any associated approval documents need to be submitted to payments@goldstandardautomotive.com for review.
-Any questions related to the payment of a claim may be referred to our Customer Care Team at (833) 852-4653.
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